(Effective Date: January XX, 2026)
Amouage Korea Limited (hereinafter referred to as "Amouage Korea") protects the freedom and rights of data subjects by lawfully processing and safely managing personal information in compliance with the Personal Information Protection Act and related laws and regulations. Accordingly, pursuant to Article 30 of the Personal Information Protection Act, we have established and disclosed the following personal information processing policy to inform data subjects of the procedures and standards for processing and protecting personal information and to promptly and smoothly address any complaints related to this matter.
Amouage Korea collects and uses personal information to the minimum extent necessary to provide services in accordance with the Personal Information Protection Act.
|
Collection point |
Purpose of collection and use |
Division |
Item |
Retention period and basis |
Legal basis |
|
When signing up |
Confirmation of identity and intent to register as a member, member identification, and provision of membership services |
Essential |
Name, password, mobile phone number, email address |
Upon withdrawal of membership or within the legally required period |
Article 15, Paragraph 1, Subparagraph 4 of the Personal Information Protection Act (Conclusion and Performance of Contracts) |
|
Select |
Date of birth, gender |
When you withdraw your consent or cancel your membership |
Article 15, Paragraph 1, Subparagraph 1 of the Personal Information Protection Act (Consent of the Data Subject) |
||
|
Sending personalized advertisements through electronic transmission media, providing information on events and promotions, developing and specializing new services (products), determining access frequency, or collecting statistics on members' use of services. |
Select |
Name, mobile phone number, email address, date of birth, gender, and information automatically collected through cookies |
When you withdraw your consent or cancel your membership |
Article 15, Paragraph 1, Subparagraph 1 of the Personal Information Protection Act (Consent of the Data Subject) |
|
|
Birthday benefits provided |
Select |
Date of birth, gender |
When you withdraw your consent or cancel your membership |
Article 15, Paragraph 1, Subparagraph 1 of the Personal Information Protection Act (Consent of the Data Subject) |
|
|
When purchasing a website product |
Ordering and payment, product delivery |
Essential |
Credit card information, bank account information, payment history, order history, address, name, mobile phone number |
5 years / Article 6 of the Act on Consumer Protection in Electronic Commerce, etc. |
Article 15, Paragraph 1, Subparagraph 2 of the Personal Information Protection Act (Compliance with Legal Obligations), Article 6 of the Act on Consumer Protection in E-Commerce, etc. |
|
Select |
Phone Number |
||||
|
When inquiring via email |
Responding to inquiries, consultations, and handling of complaints |
Essential |
Name, email address, mobile phone number |
3 years / Article 6 of the Act on Consumer Protection in E-Commerce, etc. |
Article 15, Paragraph 1, Subparagraph 2 of the Personal Information Protection Act (Compliance with Legal Obligations), Article 6 of the Act on Consumer Protection in E-Commerce, etc. |
|
When you subscribe to our newsletter |
Provision of advertising information |
Essential |
Email address |
When consent is withdrawn |
Article 15, Paragraph 1, Subparagraph 1 of the Personal Information Protection Act (Consent of the Data Subject) |
|
Select |
Phone number |
|
Collection point |
Purpose of collection and use |
Division |
Item |
Retention period and basis |
Legal basis |
|
When signing up |
Confirmation of identity and intent to register as a member, member identification, and provision of membership services |
Essential |
Name, mobile phone number, purchase history |
3 years from the date of collection (deleted upon request for membership withdrawal or deletion of information) |
Article 15, Paragraph 1, Subparagraph 4 of the Personal Information Protection Act (Conclusion and Performance of Contracts) |
|
Sending personalized advertisements through electronic transmission media, providing information on events and promotions, developing and specializing new services (products), determining access frequency, or collecting statistics on members' use of services. |
Select |
Name, mobile phone number, email address |
Article 15, Paragraph 1, Subparagraph 1 of the Personal Information Protection Act (Consent of the Data Subject) |
||
|
Birthday benefits provided |
Select |
Date of birth, gender |
Article 15, Paragraph 1, Subparagraph 1 of the Personal Information Protection Act (Consent of the Data Subject) |
||
|
When inquiring (customer center or store) |
Responding to inquiries, consultations, and handling of complaints |
Essential |
Name, email address, mobile phone number |
3 years / Article 6 of the Act on Consumer Protection in E-Commerce, etc. |
Article 15, Paragraph 1, Subparagraph 2 of the Personal Information Protection Act (Compliance with Legal Obligations), Article 6 of the Act on Consumer Protection in E-Commerce, etc. |
|
When applying for a reservation |
Store reservation service provided |
Essential |
Name, email address, mobile phone number, reservation information (date, time, store, application details) |
Members: Upon cancellation of membership |
Article 15, Paragraph 1, Subparagraph 4 of the Personal Information Protection Act (Conclusion and Performance of Contracts) |
|
Collection point |
Purpose of collection and use |
Division |
Item |
Retention period and basis |
Legal Basis |
|
When reporting inconvenience due to product use |
Comply with legal obligations such as investigating and analyzing suspected cases, improving product safety, and reporting to regulatory agencies. |
Essential |
Product name, place of purchase, date of purchase, method and location of product storage, area of product application, frequency of use, date and time of first use of the product, symptoms when first using the product, number of times the product was used before the onset of symptoms, period of time required for symptoms to appear, whether symptoms appeared on the area where the product was applied, whether symptoms appeared on other areas as well, how long the symptoms lasted, level of severity of symptoms, whether symptoms subsided after stopping use of the product, whether the product was reused after symptoms subsided, whether hospital treatment was received and type of hospital visited, whether work/leave of absence occurred due to symptoms, type of examination received, other factors, history of allergies, whether medication unrelated to symptoms was taken, method of drug use/prescription |
When the purpose of personal information retention is achieved |
Article 15, Paragraph 1, Subparagraph 2 and Article 23, Paragraph 1, Subparagraph 2 of the Personal Information Protection Act (Compliance with Legal Obligations) |
|
Select |
Gender, age/year of birth, color of product used, additional details about how the product was applied, date of last product use, additional details about hospital visits, hospital diagnosis, details about medications/treatments prescribed, details of tests performed, medical reports, photos of symptoms, additional details about other factors, details about known allergies/sensitivities, information about pre-existing medical conditions and medications/supplements being taken, information about pre-existing medical conditions, known allergies, and any medications/supplements being used. |
Article 15, Paragraph 1, Subparagraph 1 and Article 23, Paragraph 1, Subparagraph 1 of the Personal Information Protection Act (Consent of the Data Subject) |
Amouage Korea destroys personal information without delay when the personal information becomes unnecessary, such as when the retention period for personal information expires or the processing purpose is achieved.
If the retention period for personal information agreed upon by the data subject has expired or the processing purpose has been achieved, but the personal information must be retained under other laws and regulations, the personal information will be transferred to a separate database (DB) or stored in a different location. The items of personal information retained under other laws and the basis for retention can be found in the "Purpose of Personal Information Processing, Items Processed, Retention and Use Period."
The procedures and methods for destroying personal information are as follows:
Amouage Korea may transfer personal information to service providers who perform services on our behalf. Amouage Korea does not permit these service providers to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. These service providers include, for example, companies that process credit card payments, fulfill orders, and provide website and application functionality, hosting, analytics, advertising, and marketing services.
To ensure smooth processing of personal information, Amouage Korea entrusts the processing of personal information as follows.
Personal information processing entrustment
1. Schenker Korea
2. Ilyang Logistics
3. KG Inicis
4. SK Shielders
When concluding a consignment contract, Amouage Korea, in accordance with Article 26 of the Personal Information Protection Act, specifies in the contract or other documents matters related to the prohibition of processing personal information for purposes other than the performance of the consigned work, technical and administrative protection measures, restrictions on re-consignment, management and supervision of the consignee, and liability for damages, and supervises whether the consignee safely processes personal information.
Pursuant to Article 26, Paragraph 6 of the Personal Information Protection Act, if a trustee re-entrusts our company's personal information processing tasks, we obtain Amuage Korea's consent, and the details of the re-entrusted tasks and the re-entrusted tasks are disclosed through this Privacy Policy.
If the details of the entrusted work or the trustee change, we will disclose this information without delay through this Privacy Policy.
If personal information processing is entrusted overseas, please refer to "Collection and Transfer of Personal Information Abroad."
Amouage Korea transfers personal information collected from service users overseas using a dedicated network from time to time, starting from the moment the user uses the service. Pursuant to Article 28-8, Paragraph 2 of the Personal Information Protection Act, the following information is provided regarding overseas transfers. Refusing overseas transfers will prevent you from using the service. If you do not wish to have your information transferred overseas, you may cancel your membership on the website or request withdrawal through the Customer Center (customerservice@amouage.com).
Below are the Relevant evidences against each service -
Platform provider
1. Fiduciary: Shopify Inc
Analysis/Tracking
1. Fiduciary: Google Analytics
2. Fiduciary: Meta Pixel
3. Fiduciary: Klaviyo Web Tracking
Shopify Apps
1. App: Shopify Flow
2. App: EG Auto Add to Cart
3. App: Instafeed
4. App: Klaviyo App
5. App: Shopify Translate & Adapt
6. App: Shopify Checkout Blocks
7. App: Shopify Search & Discovery
Marketing/Email
1. Fiduciary: Klaviyo
Customer Support/Ticketing
1. Fiduciary: Atlassian Jira Service Management
ERP/Operations
1. Fiduciary: Microsoft Dynamics 365
Amouage Korea maintains administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. We restrict access to personal information to employees and authorized service providers who need access to fulfill their business requirements and on a need-to-know basis.
Amouage Korea uses "cookies" to store and periodically retrieve usage information to provide personalized services and convenience to users.
Cookies are small pieces of information sent by the website's operating server (http) to the user's browser. They are stored on the user's computer or mobile device and are automatically transmitted from the user's browser to the server when the website is accessed.
Users can configure their browser options to allow or block cookies.
< How to allow/block cookies >
The cookies we create do not store your personal information, but your personal information we hold about you may be linked to information stored in or collected through cookies.
1. session
2. PHPSESSID
3. cookieconsent_dismissed
Our website also uses Shopify's standard cookies.
Amouage Korea operates on the Shopify platform and uses standard cookies and tracking technologies provided by Shopify. These cookies are used for functions such as shopping cart functionality, payment processing, storing user preferences, maintaining security, and analyzing site performance.
You can find out the types and purposes of cookies used by Shopify on the official website:
https://www.shopify.com/legal/cookies
Customers can refuse or delete cookies through their browser settings. However, please note that disabling cookies may limit your access to some services.
1. _ga
2. ga[MeasurementID]
3. _gid
4. _gat
We use the following cookies to operate our CRM platform, Klaviyo.
1. __kla_id
2. KL_FORMS_ACTIVATED
3. KL_FORMS_MODAL
For more information about cookies, please see our Cookie Policy.
If you have any questions or comments regarding this Privacy Policy or wish to exercise your rights, you may contact our Personal Information Protection Officer (Lee Sang-hyeop) by sending an email to korea.privacy@amouage.com.
Data subjects may seek redress for personal information infringements by filing dispute resolution or consultation requests with the Personal Information Dispute Mediation Committee, the Korea Internet & Security Agency's Personal Information Infringement Reporting Center, or other organizations. For other inquiries regarding reporting or consultation of personal information infringements, please contact the organizations listed below.
This Privacy Policy applies from January, 2026.
If the Privacy Policy changes, the previous Privacy Policy will be posted.
