Welcome to the Terms of Use for the www.amouage.kr website (hereinafter referred to as “this site”).
For all purchases made within the Republic of Korea, the terms "Amouage," "we," "us," "our," and "Amouage" refer to Amouage Korea LLC**. Amouage Korea's address is 818 Seolleung-ro, Gangnam-gu, Seoul, Republic of Korea. Business registration number: 417-81-03541. Mail-order business registration number: 2025-Seoul Gangnam-05979.
Amouage Korea operates and provides products and services through this website and offline stores. Use of this website is governed by these Terms of Use (hereinafter referred to as the "Terms of Use"), the Privacy Policy, and the Refund Policy (hereinafter referred to as the "Related Policies"). These Terms of Use constitute a contract that defines the rights and obligations between the user and the company pursuant to relevant laws of the Republic of Korea, including the Act on Consumer Protection in E-commerce, etc.
By using any part of this site, completing membership registration, or placing an order online or offline, you are deemed to have agreed to these Terms and Conditions and related policies.
To purchase products on this site, you must be legally able to enter into contracts under Korean law and possess a valid credit/debit card in your name. You guarantee that all personal information you provide during the registration or ordering process is true, accurate, and up-to-date. You must promptly notify Customer Service (email: customerservice@amouage.com) of any changes to your personal information. You may not impersonate any other person or entity, or use a false name or a name you are not authorized to use.
The processing of personal information provided through this site is governed by our Privacy Policy. Please be sure to review it before using the site.
Users sequentially place orders by following the instructions on this site. Once you complete your order, an order confirmation email will be automatically sent. This email includes the order number, purchase details, payment amount, and important information.
Unless we notify you that we do not accept your order or you cancel your order, the purchase contract between you and us is established when we ship the ordered product. To cancel your order after shipment, please follow our return/refund policy and procedures. For order-related inquiries, please contact our Customer Service Center (email: customerservice@amouage.com).
Your order may not be accepted if the ordered product is out of stock, payment cannot be authorized, or there is an error in product information or pricing. If fulfillment is not possible even after your order has been received, you will be notified via email or other means.
You are responsible for maintaining the confidentiality of your account information and password when using this site. You must take reasonable steps to prevent unauthorized access and immediately notify us if your password becomes known to a third party or you have concerns about unauthorized use.
If you lose your password, follow the instructions below: https://www.amouage.kr/en/account/login#recover
All personal information you provide will be managed in accordance with our Privacy Policy.
We make reasonable efforts to ensure the accuracy of product details, descriptions, and pricing information displayed on the website. However, product descriptions and other information may not be up-to-date. To the extent permitted by applicable law, we do not guarantee the accuracy, completeness, reliability, currency, or error-free nature of product descriptions, colors, or other content on the website.
Product prices displayed on the website include applicable Value Added Tax (VAT) and exclude shipping costs. The total payment amount is the product price + VAT (if applicable) + shipping costs. Payment is made using the method specified in the payment section of the website (e.g., major credit/debit cards). The timing and processing of payment for each method will be governed by the applicable section.
The credit/check card you use must be in your name. All card payments are subject to validation and authorization procedures by the card issuer. We are not responsible for any order failure if the card issuer declines or cancels the authorization.
Legal ownership of the goods remains with us until we receive and receive the full payment. If we refund the payment, legal ownership of the goods will immediately revert to us.
Risk in the Goods passes to the User upon delivery of the Goods to the User.
Products will be shipped promptly after your order is completed and payment is confirmed, and will be delivered to you via Ilyang Logistics, our Korean delivery partner.
The delivery schedule is an estimate (for reference only). Actual delivery may vary depending on logistics conditions or third-party carrier circumstances. You can check the delivery status on the Ilyang Logistics website (https://www.ilyanglogis.co.kr/) using the tracking number.
Orders may be delivered in one or multiple installments. We are not responsible for delays in delivery due to third-party carriers, to the extent permitted by law. Risk and liability for the product transfer to the user upon receipt of the product.
If you have any complaints about a product or service, please contact our customer service center (email: customerservice@amouage.com). We will diligently review your legitimate opinions or complaints and strive to resolve them promptly.
All products, services, and samples provided through this website or in our offline stores are for personal use only. Users may not resell or transfer products, services, or samples provided by us to third parties.
All content included on this site (text, graphics, logos, icons, images, audio clips, data compilations, software, etc.) is the property of Amouage and its affiliates, partners, and licensors, and is protected by Korean copyright laws and international copyright treaties.
The trademarks, logos, and service marks (hereinafter referred to as "Trademarks") displayed on this site are registered or unregistered trademarks of Amouage, its affiliates, licensors, or affiliate partners, and are protected by Korean trademark law and international treaties. All other trademarks not owned by Amouage, its affiliates, or partners are the property of their respective owners.
Except to the extent permitted by law, you may not reproduce, distribute, modify, sell, transmit, reuse, or commercially exploit any content, trademarks, or any portion of this site without our prior written consent.
We grant you a non-exclusive, revocable, limited license to access and use this site for personal, non-commercial purposes.
However, you may not engage in any of the following:
a) Modifying or downloading this site or its contents (except for simple caching or viewing purposes)
b) Using this site or its contents for purposes other than personal use
c) Creating derivative works based on this site or its contents
d) Collecting other people's account information or using it for the benefit of a third party
e) Unauthorized use of hidden tags (meta tags) or other similar identification codes containing our name or trademark
f) Collecting data using automated collection tools such as robots, spiders, or crawlers or placing excessive load on the site infrastructure
Users have a limited right to create a hyperlink to the home page of this site for personal, non-commercial purposes only. However, the website creating the link must meet all of the following conditions:
i) You will not copy our content.
ii) You will not imply our approval or sponsorship.
iii) You will not misrepresent your relationship with us.
iv) You will not include any offensive, sexually explicit, or illegal content.
v) You will not disparage or misrepresent us or our products or services.
vi) You will not use our trademarks without permission.
vii) You will not link to any page other than the home page of this site.
We may request the removal of a link at any time without prior notice, and you must remove the link immediately upon receiving such request.
If you use the site in violation of this provision, we may immediately revoke your permission and take action in accordance with applicable laws and regulations.
Amouage respects the intellectual property rights of others, and users are expected to adhere to the same principles. If you believe any content posted on this site infringes copyright, you may report it by emailing customerservice@amouage.com.
a) Restrictions on Repeat Infringers
Amouage may restrict site access or terminate the membership of users who repeatedly infringe the copyrights or intellectual property rights of others.
b) Copyright Infringement Reporting Procedure
If a copyright holder believes that a post or content on this site infringes their rights, they must submit a written request containing the following information:
c) Deletion Request and Notification Procedures
If we determine there are legitimate grounds for such action, we will temporarily delete or hide the relevant content and notify the poster of the action.
d) Objection Procedures
The poster of a deleted or blocked post may file an objection with documentation proving their legitimate authority, and we will take action in accordance with relevant laws and regulations.
This site may contain links to external websites. These links are provided for your convenience only. Amouage has no control over or responsibility for the content, products, services, or privacy policies of these linked sites. Any damages or issues arising from accessing external links are the sole responsibility of the user. Users must carefully review the terms and conditions and privacy policies of the linked sites.
This site and its contents are provided "as is," and Amouage makes no express or implied warranties regarding the following:
The user agrees that the company is not responsible for any damages resulting from the use of this site due to the following reasons:
a) Technical issues such as system errors, network failures, and virus infections
b) Damages incurred while using third-party links or external websites
c) Damages resulting from the user's negligence or violation of laws and regulations
However, if the company is found to have acted intentionally or grossly negligently, the company will be liable for damages in accordance with Korean law.
Users are responsible for defending and indemnifying Amouage against all losses, damages, and expenses (including reasonable attorneys' fees) arising from their use of this site, including infringement of third-party rights or violation of laws or these Terms and Conditions. Furthermore, users are equally responsible for any damages resulting from their use of automated collection programs (e.g., robots, spiders, crawlers, etc.) or from actions that place excessive strain on the site infrastructure.
① All disputes arising from the use of this site and the purchase of products shall be governed by the laws of the Republic of Korea.
② In the event of a dispute, the user and Amouage Korea will endeavor to resolve the matter amicably through mutual consultation.
③ If a resolution is not possible through consultation, the Seoul Central District Court shall have exclusive jurisdiction.
④ However, in cases requiring urgent protection of rights, such as intellectual property rights infringement, Amouage Korea may take necessary legal action, such as injunctions or claims for damages, in the competent court.
① These Terms and Conditions, Privacy Policy, and Refund Policy constitute the entire agreement between the parties regarding the use of this site and purchases, and supersede all prior oral or written agreements.
② If any provision of these Terms and Conditions is invalid or unenforceable, the remaining provisions will remain in full force and effect.
③ Amouage's failure or delay in exercising any right under these Terms and Conditions shall not be deemed a waiver of such right.
④ These Terms and Conditions do not create any agency, partnership, or joint venture relationship between the parties.
⑤ Amouage may change this site or these Terms and Conditions without prior notice, and any changes will take effect immediately upon posting on the site.
⑥ If the user continues to use the site after the revised Terms and Conditions take effect, the user will be deemed to have agreed to the revised Terms and Conditions.
⑦ Amouage may, with or without prior notice, restrict or terminate a user's access to the site, and the user must immediately cease use.
⑧Amouage may refuse to sell products, delete or modify product information on the site, or suspend transaction processing. Amouage shall not be liable for any resulting damages, to the extent permitted by law.
⑨For inquiries regarding these Terms and Conditions, please contact customerservice@amouage.com.
